1. General Billing.
Purchase and/or usage of Social Storm services constitutes the customer’s acceptance of the following Social Storm’s Billing Policy with which all customers must comply:
All services are provided on a prepaid basis. Payment must be received by Social Storm before any service is provided. For subscription services customers are required to keep a valid credit/debit card on file to charge for recurring monthly/annual subscription fees and any other fees due.
All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Customers are responsible for keeping Social Storm updated with their current credit/debit card details and contact information.
2. Billing Cycle.
Credit/debit card billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. Customer billing periods typically begin on the day of the month in which customers purchase their Social Storm subscription. If the credit/debit card is declined, Social Storm will attempt to charge the card on file for 30 days.
Late fee: All accounts more than 30 days past due may be assessed a late fee of $20.00
Delinquent accounts: All accounts 30 days past due may have service discontinued until outstanding balances are paid in full. All accounts 60 days past due will be submitted to a third-party collection service.
3. Other Fees.
Returned checks: Social Storm may assess a $25.00 processing fee on each returned check.
Chargebacks: If a customer initiates a chargeback, Social Storm may assess a $75.00 processing fee for each chargeback.
Interest: Any payments or fees not paid when due will accrue interest at a rate equal to the lesser of: (i) one and one-quarter percent (1.25%) per month; or (ii) the maximum interest rate allowed by applicable law.
Collections fee: In the event an account is submitted to a third-party collections service, Social Storm may assess an additional fee equal to that charged by the collection agency to recover the total amount owed. This fee is in addition to the original amount owed.
Network Advertising Fees: Fees charged by social media networks such as Facebook or Twitter for paid promotional activity such as running advertising, promoting posts, or driving traffic directly to your website are not included in the Social Storm subscription fees and are at the customers discretion.
4. Cancellation of Subscription Services.
Customers may cancel their subscription services upon provision of 30 days advance written notice. Notice of cancellation must be provided via email to email@example.com. Verbal requests to cancel do not constitute acceptance of any cancellation. In the event of cancellation, customers will continue to receive and pay for subscription services for an additional 30 days and any unused portion of the subscription services paid for will be refunded to the customer pro-rated and subject to the following: Customers who purchased the annual plan and cancel before the end of the term will be refunded an amount assessed by what they would have paid for the services received had they been on the monthly plan.
Canceling your subscription services with Social Storm cannot be done by simply canceling the credit/debit card. Social Storm will continue to treat this as an open account and the billing cycle will continue.
Cancellation of subscription services does not dismiss outstanding monies owed. At the time of cancellation, any outstanding balance must be settled. Cancelled accounts that have an outstanding balance may be turned over to a third-party collection service.
5. Cancellation of One-Time Payment Services.
All sales of one-time payment services such as Social Media Review, Social Presence and New Customer Acquisition Website are final and no refunds will be made.
6. Payment Methods.
Social Storm accepts payments via credit/debit cards issued by Visa, Mastercard & Discover. Payment by any other means, such as by check, is only available for prepayment of annual subscription services and for one-time payment servicess such as Social Media Review, Social Presence and New Customer Acquisition Website. Checks must be paid in U.S. dollars and issued from a U.S. bank.
7. Billing / Service Disputes
As a current or prior customer of Social Storm, each customer agrees to allow Social Storm 30 days in order to attempt to settle any dispute before disputing via any third-party credit/debit card company or bank. Social Storm must be the first option in any dispute and the reason for the dispute must be detailed in writing to firstname.lastname@example.org. Should Social Storm receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Social Storm has been given an opportunity to resolve the issue, Social Storm has the right to collect on the services rendered and any fees associated with those disputes. Regardless of the outcome of the chargeback, Social Storm retains the right to collect on all services rendered and/or other fees that are due. Social Storm will submit any disputed amounts to a collection agency and this action may also necessitate the collection of additional fees. Once a chargeback has been received, Social Storm will immediately discontinue the provision of services until the matter is resolved.